3. Your obligations as a player
9. Miscarried and aborted games
11. Anti-money laundering reporting
12. Breaches, penalties and termination
16. Entire Agreement and Admissibility
18. Applicable law and jurisdiction
In these terms and conditions, unless the context requires otherwise, the following expressions have the following meanings:
“Operator” is StayCool OÜ, a company incorporated in Estonia, registration code 12814989, having its registered office at Paldiski mnt 29 – A3, Tallinn 10612.
“Games” are Sports, Casino, and other games as may from time to time become available on the Website.
“Member Account” is an account opened by You on the Website after accepting and agreeing to the T&Cs.
“T&Cs” are these terms and conditions, any rules specific for individual Games and any other terms and conditions provided by the Operator on the Website or otherwise communicated to You in relation to the Games and/or the Website as amended by the Operator from time to time.
“Website” is the website available at the URL http://www.coolbet.co and/or other related URLs operated by the Operator.
“You” or “User” or “Customer” is yourself or any other person who, after reading these T&Cs opens a Member Account or makes use of the Website in any way.
1.1 These T&Cs apply to Your usage of the Games and the Website via internet, mobile or through any other platform.
1.2 The Website and the Games are offered by the Operator.
1.3 These T&Cs constitute a binding agreement between You and the Operator. You enter the agreement by registering with the Operator.
1.4 The Operator is regulated under the laws of Estonia by the Estonian Tax and Customs Board. These T&Cs come into force as soon as You click on the ˈCREATE ACCOUNTˈ button to register your Member Account, by doing so You signify to the Operator that You have read these T&Cs and have accepted them. By accessing any part of the Website You signify that You agree with these T&Cs .
1.5 You must read these T&Cs carefully in their entirety before clicking on the ˈRegisterˈ button. If You do not agree with any of the provisions of these T&Cs You must not use or continue to use the Website.
1.6 You should fully understand and agree to be bound by the T&Cs contained herein and as may be amended by us from time to time.
1.7 The Operator reserves the right to modify these T&Cs and, thus, to amend this agreement between You and the Operator at any time with or without notice, including but not limited to purposes of prevention of fraud, clarification of the T&Cs or making the same compliant with statutory requirements or as regards changes in Games and rewards or in the event where the Sports match/event rules have been changed by the organizer. Whenever such amendment shall limit your current rights or otherwise may be to your detriment, we will notify You prior to such changes coming into effect. If You do not agree to the updated T&Cs You must stop using the Website.
1.8 Such amendments will become immediately effective upon being posted on the Website. It is Your sole responsibility to review this Agreement, together with the specific rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play. You can easily identify whether these T&Cs have changed by referring to the version number and the date of the current T&Cs stated on this page.
1.9 Rules and explanations for participating in any of the Operator’s Games, maintaining your account with the Operator, Privacy Policy, and other important information is provided in separate links on the Website and shall be considered forming an integral part of these T&Cs.
1.10 Any reference to the Games in this agreement shall refer to Casino, Sports, other Games as may from time to time become available on the Website. The Operator reserves the right to add and remove Games from the Website at its own discretion.
1.11 These T&Cs are published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between You and the Operator and in case of any discrepancy between the English and the non-English version of these T&Cs, the English version shall prevail.
1.12 If You open or attempt to open more than one account, for whatever reason, the Operator may block or close any or all of your accounts at its discretion. Should the Operator decide to leave one account open, it will be the first account that You opened with the Operator, to which your remaining rewards, if any, will be transferred. The Operator will deduct an administrative fee of 10% (minimum CAD 30) for every other account You opened as well as any other deductions that may apply in accordance with Our T&Cs.
1.13 Coolbet.co is not obliged to pay out any wins to a Player who has been found taking advantage of any system failure or program error. In the event of a program error, the Player may be entitled to compensation, which is considered on a case by case basis. If You leave or are disconnected from the internet during an active game round, Your participation is still valid. All possible wins are affected into Your account.
2.1. Registration and opening of Your member account
2.1.1 In order to participate in any of the Games for real rewards, You must first personally register with the Operator, open a Member Account.
2.1.2 You are allowed to have only one Member Account on this Website. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. Only one Member Account for each household, device, IP address, game participation is allowed. Coolbet.co may perform additional security checks in order to detect multiple accounts.
2.1.3 A request to open a Member Account is made by personally filling out the registration form and submitting it to the Operator online. The Operator reserves the right to refuse to open a Member Account and the right to limit or refuse to take part in games or competitions. In the event a Member Account is closed or refused, the Operator shall honor the contractual obligations already taken.
2.1.4 You must enter all mandatory information requested into Your registration form, including a valid e-mail address ,which must be true and correct. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby declare and warrant to the Operator that the information provided is true, complete and correct. Your Member Account may be blocked or closed if You do not provide requested information or if such information You supply is/are found to be false or misleading.
2.1.5 As part of the registration process You will have to provide Your email address and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. The Operator is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party.
2.1.6 The Operator reserves the right to declare a game participation void partially or in full if the Operator, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
1) the account holder, or people associated with the account holder may directly or indirectly influence the outcome of an event;
2) the account holder and or people associated with the account holder are directly or indirectly avoiding the rules of the Operator;
3) the result of an event has been directly or indirectly affected by criminal activity;
4) the game or event in connection to the competition has significantly been changed due to a public announcement in relation to the event;
5) due to an error, such as a mistake, misprint, technical error, force majeure or otherwise (“Error”).
2.1.7 Accepted countries
1) The operator accepts customers that resides in the following countries for Sports, Casino and other games or competitions: Canada
2.2 Rewards
2.2.1 When the outcome of a Game You participate in becomes determined or, where applicable, the Operator has confirmed the relevant result of an event and settled the markets, all winnings will be announced to winning customers via the email address associated with their account.
2.3 Closing Your Member Account
2.3.1 You may close Your account at any time. To close Your Member Account, You must contact customer care and clearly request the closing of your Member Account.
2.3.2 If You do not log onto Your Member Account via the internet, using Your “Email address / Username” and “Password” for a period of one (1) year, your Member Account may become an Inactive Account.
2.4 Inactive Accounts
An inactive account is an account that has not been accessed for 12 months, that has a real reward balance.
The Operator will contact You should your account become inactive. If, after 12 months since last login, we are unable to contact you, the Operator will be eligible of fully closing your account.
To recover rewards from inactive, closed, blocked or excluded accounts, You need to contact customer care with the relevant request.
3. Your obligations as a player
3.1 Declarations and Warranties
You hereby declare and warrant that:
3.1.1 You are at least 19 years of age for purpose of playing in the Sports, Casino, Live Casino, or any other games offered on the website.
3.1.2 You will use the Website and your Member Account solely and exclusively for the purpose of Your genuine participating in the Games and not for any financial or other operations. Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only;
3.1.3 You participate in the Games on Your own behalf and not on behalf of any other person;
3.1.4 All information that You provide to the Operator during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify the Operator of any change of such information;
3.1.5 You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for any winnings that You receive from the Operator;
3.1.6 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. The Operator hereby reserves the right to invalidate or close Your Member Account or invalidate Your participation in a Game in the event of such behavior;
3.1.7 The computer software that we make available to You is owned by the Operator or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for Your own personal, recreational uses in accordance with all rules, T&Cs hereby established and in accordance with all applicable laws, rules and regulations.
3.1.8 Games played the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and representatives of the Operator and shall avoid rude or obscene comments, including in chat rooms.
3.1.9 We clarify that content that is shared by you through our Services, may be found off our Services. For example when You share things on Facebook or Twitter. We clarify that it is Your responsibility on how You use the outside Services or Services not controlled by Us, together with our Services. More information can be found under our Privacy Policy section.
4.1. Certain provisions laid down in this section refer to the rules, terms and contractual provisions for specific games, which are found in a separate link from this page. The rules linked to from this page form an integral part of these T&Cs. You shall be deemed to have accepted the special rules upon clicking the ˈCREATE ACCOUNTˈ button on this page.
5.1 Coolbet.co Casino is operated by the Operator while the actual Casino Games software is provided by various Game software suppliers.
5.2 The Operator is authorised to promote and market Casino Games supplied by respective Game software suppliers, to offer You access to those Casino Games for free to play.
5.3 All free to play Casino games are allowed to be shown and played only by the residents of Canada
6.1 Every Sports competition shall have its own unique rules, which may be found under the separate competition page. You hereby agree by accepting these T&C’s, that you shall be fully responsible to read and acquaint yourself with All Unique Competition rules, prior to entering into the competition or submitting your predictions results.
Your Privacy Matters
Coolbet.co’s mission is to give our customers a unique player experience through innovation, top class products, transparency and customer care. Central to this mission is our commitment to be transparent about the data we collect about you, how it is being used and with whom it is shared.
This Privacy Policy applies when you use our Services (described below).
We offer you choices about the data we collect, use and share as described in this Privacy Policy, Cookie Policy and under My Account settings page.
Introduction
Our registered users (“Customers”) share their personal identities and other personally identifiable information in order to take part in our Services (enlisted below).
We use the term “Designated Countries” to refer to countries in the European Union (EU), European Economic Area (EEA) and Canada.
Services
This Privacy Policy applies to Coolbet.co.
We are a free to play gaming website, which offers services including but not limited to Sportsbook competitions, free to play Casino games and other free to play competitions. Among other actions and uses, Customers use our Services for, playing games, browse our website, request rewards, receive rewards, connect to social media and for many more. Our Privacy Policy applies to any Customer or Visitor to our Services.
Data Controllers and Contracting Parties
If you reside in the “Designated Countries” or outside of the “Designated Countries” – Staycool OÜ (Estonia), will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
As a Visitor or Customer of our Services, the collection, use and sharing of your personal data is subject to this Privacy Policy (which includes our Cookie Policy and other documents referenced in this Privacy Policy) and updates.
Change
Coolbet.co (“we” or “us”) can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account by contacting support@coolbet.co or dataprotection@coolbet.co.
You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.
1. Data We Collect
1.1 Data You Provide To Us
Registration
To create an account you need to provide data including your email address, password, first name, username and a confirmation about your legal age. Upon registering, we will automatically receive your IP location, time and date of registration.
1. Data We Collect
1.1 Data You Provide To Us
Registration
To create an account you need to provide data including your email address, password, first name, username and a confirmation about your legal age. Upon registering, we will automatically receive your IP location, time and date of registration.
1.2 Service Use
We log usage data when you visit or otherwise use our Services, including our websites, applications and platform technology, such as when you view or click on content or ads (on or off our sites and applications), perform a search, install or update one of our mobile apps, share predictions or anything else from our Services on social media. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
1.3 Cookies and Other Technology
As further described in our Cookie Policy, we use cookies and similar technologies (ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. You can control cookies through your browser settings and other tools. You can also opt-out from our use of cookies and similar technologies that track your behavior on the sites of others for third party advertising.
1.4 Your Device and Location
When you visit or leave our Services (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Services from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS or other tools to identify your precise location.
2.How We Use Your Data
How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide and personalize, including with the help of automated systems, our Services (including ads) so that they can be more relevant and useful to you and others.
2.1 Services
We use your data to authorize access to our Services.
We will use data about you (such as your profile, clicks in any of our services, transactions, account settings and all other interactions in relation to any of our Services) to offer you a better experience and personalized product offering.
Furthermore, we allow you to use various social media services and you are in full control to manage this type of communication. Please see on how to control your Facebook posts and news feed from here. Also please visit our Cookie Policy page for further information.
2.2 Communications
We will contact you through, email, direct mail, on site messages via our online website and mobile application among other ways through our Services. We will send you messages about the availability of our Services, security or other service related topics. We will also send you messages about our marketing campaigns related to our services, in case you won a reward, reminders and suggestions. You may change your communication preferences at any time from here. Please be aware that you cannot opt-out of receiving service messages from us, including but not limited to security and legal notices.
2.3 Advertising
We target (and measure the performance of) ads to our Customers (logged in ; logged out), Visitors and others both on and off our Services directly or through a variety of partners using the following data whether separately or combined:
* Data from advertising technologies on an off our Services, like pixels, ad tags, cookies and device identifiers;
* Member-provided information
* Data from your use of our Services (e.g search history, content that you read or click on, page visits, clicking on an ad, emails that you open, marketing campaigns that you react to and other data).
Please visit the Cookie Policy page in order to review and or, to opt-out of our cookies.
2.4 Marketing
We use information that you have provided to us and based on the consent that you have provided, to deliver personalized and relevant marketing information. We may analyze the effectiveness of different past marketing campaigns about you in order to deliver even more personalised offerings and suggestions. When you opt-in to receive email or direct mail, then it has to be clearly understood that you accept de-personalized profiling and automated decision making. Meaning, we use aggregated data that is not personally identifiable, in order to know which sports, games or emails you may like and we use both analytical and automated tools in order to process this data. Based on this processing and profiling, we deliver the relevant content or product offering to you, via your preferred communication method.
2.5 Developing Services and Research
Service development
We use data to conduct research and planning for further development of our Services in order to provide you and others with a better, more intuitive and personalized experience, to drive loyalty, growth and engagement with our Services.
Surveys
From time to time we conduct surveys and questionnaire related to experience with our Services or the development of new Services. You may opt-out of survey invitations by opting out of email communication from here.
2.6 Customer Support
We use data (which can include your communications) to investigate, respond to and resolve complaints and Service issues. We also use the data to measure customer satisfaction.
2.7 Aggregate Insights
We use your data to produce, use and analyze aggregated insights that do not identify you. For instance we may use your data to generate statistics, calculate transactional information, track page visits or clicks or to classify you anonymously based on a combination of attributes and data metrics.
2.8 Security and Investigations
We use your data (including your communications) if we think its necessary for security purposes or to investigate/prevent possible fraud or other violations of our Terms & Conditions, Privacy Policy and/or in regards to any other of our Services rules.
2.9 Processes
Coolbet.co will never sell Your data. Only authorized personnel can have access to Your data which is controlled via permission levels. Moreover Coolbet.co only processes and keeps the data for a limited period of time where possible, while taking into account all the measures set out in the General Data Protection Regulation.
We process data for the:
Customer identification & due diligence, Customer support & quality assurance, Fraud detection & prevention, Customer relations & communication, Advertising activities, Operational management.
These processes have the following purpose and description:
– For identification, authentication and authorization for Coolbet.co services.
– For services, security and customer access management.
– To manage customer relationship, customer information and contact history.
– Providing support to the customer as well as managing service and marketing campaigns.
– To perform analysis, reporting, profiling about the customer for Coolbet.co activities, such as: for games, services and fraud prevention.
– Preventing and detecting misuse, illegal activities, non compliance with our terms and conditions or privacy policy. Ensuring the legality and security of all Coolbet.co customers.
– To perform macro analysis, statistical analysis, granular and detailed segmentation, forecasting, and research based on customer information. Also, to analyze customer survey results.
– To manage customer and marketing communications, product development and service offerings as well as business development and automated decision making.
– Profiling for internal risk management reasons, including but not limited to profiling based on competition participation history, activity on the platform, product preference, reward winnings or usage, customer location and other personal data.
– Moreover we differentiate customers based on the specific application platform which they use.
The categories of personal data we use during processes
We use the following data in these processing activities:
– Game Activity
– Login history
– General Personal Information
– Profiling Information
– Chat transcripts
– Email copies and Email verification
3. How We Share Information
3.1 Our Services
Profile
Your profile is always protected within our Services as we never publish your personal information anywhere publicly on the web or any other public place for that matter. We might share some of your personal data with other service providers based on a legitimate interest or based on a lawful basis.
Internally we have carefully organized so that only a selected personnel has access to your personal data in order to fulfill their designated professional duties and we make sure that your data is always handled with care.
Third Parties We Use
According to Article 14 of the General Data Protection Regulation, StayCool OÜ hereby enlists all third parties we use in order to perform tasks or processes to meet necessary operational activities:
Email Provider: We use a third party email provider for automating our email process and to be more analytical. When it comes to personally identifiable data, then we only share your email address and Coolbet.co User ID with them. We have made sure that our email provider is GDPR compliant and is a safe and trustworthy third party service to use. Your data will be deleted upon our request from their servers. In order not to receive any email from us, this can be controlled under your preferences from here. Coolbet.co uses this service in order to perform its internal marketing objectives, reach our customers with the relevant message, offer or product updates.
Casino Providers:
– When you play casino slots developed by NetEnt, NetEnt’s privacy policy also applies. It can be found here.
– When you play casino slots developed by Microgaming (Quickfire), Microgaming (Quickfire) privacy policy also applies. It can be found here and here
– When you play casino games developed by Yggdrasil, then Yggdrasil’s privacy policy also applies. It can be found here.
– When you play casino games developed by Evolution, then Evolution’s privacy policy also applies. It can be found here.
– When you play, You have the right to access personal data held by the Operator about You. You also have the right to demand termination of processing of personal data and correction, closure and deletion of personal data unless exercising such right is restricted by law.
Customer support: We use several providers in order to service our customers requests. We made sure that these providers all fall under the Privacy Shield framework. By contacting our support team you acknowledge that the communication will be shared with these 3rd parties. This is necessary under the contract with Coolbet.co, in order to use our Services.
Using Social Media
We allow you to share content related to you and our services on various social media platforms (e.g Facebook). We want to emphasize that you control where you want to post or share this content and that it is under your control to keep or delete this content under your social media providers settings. Moreover, you should be aware that anything that is posted on social media platforms, can be redistributed or re-shared by any one.
3.2 Service Providers
We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. We take great care in the selection of the providers that we choose to work with and make sure that they are committed to protecting your data at all times.
3.3 Legal Disclosures
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Coolbet.co, our Members, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
3.5 Change in Control or Sale
We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
4. Your Choices and Obligations
4.1 Data Retention
We retain your personal data while your account is active with us or, as long as and in the extent as required by the law or where we find the legitimate interest or need for it. This includes data you or others provided to us and data generated or inferred from your use of our Services. Even if you have not used our Services for years, then we keep your data, until you or we, decide to close your account. Also, we have set internal guidelines in order ask you about whether you would like to close your account with us, after a longer period of inactivity. Furthermore, regardless of the closure of your account, we may retain and keep data which is necessary as by the law or critical from our perspective, but while maintaining a clear and eventual set timeline that clearly states, for how long the data is being kept. Based on our legitimate interest and internal risk management, we may hold your personal details for up to 10 years.
Below we have described our data retention procedure:
Coolbet.co will retain data about you in the following way: based on legitimate interest, legal requirement, based on the contract with us and by consent. Please read more about the legal basis for processing from section 5.3
4.2 Rights to Access and Control Your Personal Data
We provide options to choose what kind of communication you want to receive from us or if any at all. Moreover, we provide the ability for you to change or edit some of your data to the extent that is either allowed by the respective laws that apply to us or by the internal policy that we have set out in this Privacy Policy and by what is required for us to fulfill our Service obligations.
For all other requests you can always contact us in writing on support@coolbet.co and we will respond to any enquiries as soon as possible, but no later than within 30 calendar days from receiving your request.
We will consider your request in accordance with applicable laws.
If you reside in any of the designated countries, then (Staycool OÜ) will be the controller of your personal data provided to, or collected by or processed in connection with our Services. In that regards, you have the right to file a complaint with the Estonian Data Protection Inspectorate: info@aki.ee, phone: +372 5620 2341 or +372 627 4135.
4.3 Account Closure
If you choose to close your Coolbet.co account, your personal data will be removed from any of our communication channels and we make sure that you will not be part of any further processing or profiling from that moment on within 72 hours.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, based on legitimate interest, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, Privacy Policy or any other Services related policy and agreement, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed. The de-personalized information cannot be restored or decrypted. In addition we may keep data about you on the basis of legitimate interest or from the requirement by the law.
Personal data will be depersonalized after 5 years from the moment you closed your account or from the moment you became inactive. The data cannot be deleted as it is required for us to comply with the gaming act as well as the anti money laundering & counter terrorism financing act, where we have obligations related to customer due diligence, fraud prevention, legitimate interest and responsible gaming. Furthermore, the data cannot be deleted for operational reasons such as: sportsbook prediction game management, fraud detection & prevention, and customers segmentation/communication.
5. Other Important Information
5.1 Security
Coolbet.co implements security standards to safeguard and protect your data. We regularly monitor our systems for possible vulnerabilities and attacks, including an annual penetration testing, educating our employees by trained professionals and using all proportionate security measures for our network and infrastructure.
However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.
5.2 Cross-Border Data Transfers
We only process your data within the European Union (EU) or European Economic Area (EEA) or when some data is transferred outside of the EU or EEA, we make sure the geographical area is acceptable by the European Union (EU), European Economic Area (EEA) standards and is officially under the Privacy Shield Framework.
5.3 Lawful Bases for Processing
We will only collect and process personal data about you where we have a lawful basis. Lawful basis includes consent (where you have given us consent), contract (where processing is necessary and required for the performance of a contract with you for the Coolbet.co services that you have requested or expect us to deliver to you) and based on the “legitimate interests”.
We may process your personal data for the purposes of our legitimate interests or for the legitimate interests of third parties (e.g. email or direct mail service provider), provided that such processing shall not outweigh your rights and freedoms. For example, we may process your personal data to:
1. Protect you, us, or others from threats (such as security threats or fraud)
2. Comply with laws that apply to us
3. Enable or administer our business, such as for quality control, consolidated reporting, segmentation for product offering and customer service
4. Manage corporate transactions, such as mergers or acquisitions
5. Understand and improve our business or customer relationships in general
6. Personalize our offers and the experience you have on our site
Here is how we define the following:
Legitimate Interest: This includes various internal routines which are essential for us to run our day to day operations and ensure compliance with our terms & conditions.
Legal requirement: In order to comply with our gaming license obligations set forth in the Estonian Gaming Act, and the Anti Money Laundering & Counter Terrorism Financing Act.
Contract: This includes the use of various 3rd party providers which are essential for us to provide you with our core services. This includes but is not limited to casino providers, customer support providers, service notifications.
Consent: We have identified activities which fall under a separate category and for these we will always ask for Your explicit consent, prior to processing. These are the following: direct mail, electronic email.
*All of the above mentioned categories may be updated on an ongoing basis.
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful basis upon which we collect and use your personal data, please contact our Customer Support by writing an email to support@coolbet.co or to our Data Protection Officer via dataprotection@coolbet.co
5.4 Logs
Servers that host Coolbet.co website(s) and applications, may store logs or requests that you make to the server (the web address which you open, the browser that you use and device, IP address, timestamp). These kinds of logs and data will only be used for technical purposes – in order to ensure the behavior which meets the security standards and to investigate potential security incidents.
Coolbet.co collects and stores this kinds of data only because Coolbet.co has the legitimate interest to make sure that the website is technically available and secure.
5.5 Contact Information
If you have questions or complaints regarding this Policy, please contact our DPO (Data Protection Officer) at dataprotection@coolbet.co or by writing to our customer support, support@coolbet.co
You can also reach us by physical mail at the following address:
Staycool OÜ
Paldiski maantee 29, 10612 Tallinn, Estonia.
11.1 If You have a complaint, You can:
11.1.2 E-mail customer support on support@coolbet.co
11.2 The Operator will use best efforts to resolve a reported matter promptly.
11.3 The operator will respond to all reported privacy and personal data matters, within 30 days from receiving the complaint. The operator may extend the full response time for the matter to additional 60 days, when it is necessary for further investigation. When the operator takes an additional 60 days, You will be sent an email to your Coolbet.co account email address, about the additional required time for a full response. The email will be sent within the initial 30 day timeframe, since receiving the complaint.
11.4 If for some reason You are not satisfied with regards to the information provided about Your personal data, please contact the Estonian Data Protection Inspectorate
Email: info@aki.ee
Phone: +372 5620 2341 or +372 627 4135.
9. Miscarried and aborted games
12.1 The Operator is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the Game play.
12.2 The Operator shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
12.3 We shall take all reasonable steps to ensure that if Your participation in a game is, after You have made a prediction, interrupted by a failure of the telecommunications system or a failure of Your computer system that prevents You from continuing the game, then our computer system enables You to resume, on the restoration of the system, your participation in the game that was interrupted as at the time immediately before the interruption.
13.1 You enter the Website and participate in the Games at Your own risk. The Website and the Games are provided without any warranty whatsoever, whether express or implied.
13.2 Without prejudice to the generality of the preceding provision, the Operator, its directors, employees, service providers:
13.2.1 do not warrant that the software or the Website is/are fit for their purpose;
13.2.2 do not warrant that the software and Website are free from errors;
13.2.3 do not warrant that the Websites and/or Games will be accessible without interruptions;
13.2.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Websites or Your participation in the Games.
13.3 You hereby agree to fully indemnify and hold harmless the Operator, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the Games.
11. Anti-money laundering reporting
14.1 The Operator complies with the Prevention of Money Laundering and Terrorist Financing Act and Regulations issued thereunder. The Operator shall report any suspicious transaction to the relevant competent authorities in Estonia.
14.2 If You become aware of any suspicious activity relating to any of the Games of the Website, You must report this to the Operator immediately.
14.3 The Operator may suspend, block or close Your Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering and Terrorist Financing Act.
12. Breaches, penalties and termination
15.1 If You breach any provision of these T&Cs or if the Operator has reasonable grounds to suspect that You have breached them, the Operator reserves the right not to open, suspend or close Your Member Account, or withhold any money in your Account and apply such funds on account of any damages due by You.
15.2 If the Operator suspects that You are engaged in illegal or fraudulent activities when using the Website; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate Your account or cancel any stakes at our absolute discretion.
15.3 You acknowledge that the Operator shall be the final decision-maker of whether You have violated the T&Cs in a manner that results in the Operator’s suspension or permanent barring from participation in our site.
16.1 The Operator or its group companies are the sole owners of the trademark Coolbet.co and the Coolbet.co logo. Any unauthorised use of the Coolbet.co trademark and the Coolbet.co logo may result in prosecution.
16.2 www.coolbet.co is the uniform resource locator of the Operator and no unauthorised use may be made of this URL or its derivatives on another website or digital platform without our prior written consent.
16.3 The Operator is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
16.4 The contents and structure of the Operator´s Website pages are subject to copyright © and database right in the name of StayCool OÜ. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to the Operator and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system does therefore not confer any rights whatsoever to the intellectual property contained in our system.
16.5 Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of the Operator.
16.6 You agree not to use any automatic or manual device to monitor or the Operator web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
17.1 If any provision of these T&Cs is held to be illegal or unenforceable, such provision shall be severed from these T&Cs and all other provisions shall remain in force unaffected by such severance.
18.1 The Operator reserves the right to assign or otherwise lawfully transfer this Agreement (inasmuch this is allowed under applicable law). You shall not assign or otherwise transfer this Agreement.
16. Entire Agreement and Admissibility
19.1 The T&Cs constitute the entire agreement between You and the Operator with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and the Operator with respect to this Website.
19.2 A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
20.1 As part of your use of the Website the Operator may provide You with a chat facility, which is moderated by Us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules:
20.1.1 You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
20.1.2 You shall not make statements that are abusive, defamatory or harassing or insulting to the representatives of the Operators;
20.1.3 You shall not make statements that advertise, promote or otherwise relate to any other online entities.
20.1.4. You shall not make statements about Operator, the Website, or any other Internet site(s) connected to Operator that are untrue and/or malicious and/or damaging to Operator.
20.1.5 You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the competent authority.
20.2 In the event You breach any of the above provisions relating to the chat facility, the Operator shall have the right to remove the chat room functionality or immediately terminate Your Player Account. Upon such termination the Operator shall refund to You any funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any).
18. Applicable law and jurisdiction
These T&Cs are governed by the laws of the Republic of Estonia and the parties submit to the jurisdiction of the Estonian Court.
If you reside in the European Union (EU), European Economic Area (EEA), then (Staycool OÜ) will be the controller of your personal data provided to, or collected by or processed in connection with our Services. In that regards, you have the right to file a complaint with the Estonian Data Protection Inspectorate: info@aki.ee , phone: +372 5620 2341 or +372 627 4135.
Online: Please use the Live Chat function.
By Email: support@coolbet.co
By Mail: Staycool OÜ, Paldiski maantee 29, 10612 Tallinn, Estonia.
(V.1.1 DATED 01 September , 2019)
